The quality concept, quality strategies and the development of quality philosophy will be studied. Furthermore design quality, production quality, service quality, and leadership for quality are discussed. After the course, the student should be able to: • Describe how companies and other organisations can and should work with Total Quality Management, for instance by describing the values, methodologies and tools which TQM is based upon. • Use a number of quality methodologies, for instance Design of Experiments, Statistical Process Control, Capability Analysis, Reliability calculations and Quality Function Deployment. • Describe the principles of Quality Management Systems, how they are build up and how they are applied. • Describe and analyse the practical work with quality carried out at a company or other organisation. • Use special computer software for Statistical Process Control and Capability Analysis
The quality concept, quality strategies and the development of quality philosophy will be studied. Furthermore design quality, production quality, service quality, and leadership for quality are discussed. After the course, the student should be able to: • Describe how companies and other organisations can and should work with Total Quality Management, for instance by describing the values, methodologies and tools which TQM is based upon. • Use a number of quality methodologies, for instance Design of Experiments, Statistical Process Control, Capability Analysis, Reliability calculations and Quality Function Deployment. • Describe the principles of Quality Management Systems, how they are build up and how they are applied. • Describe and analyse the practical work with quality carried out at a company or other organisation. • Use special computer software for Statistical Process Control and Capability Analysis